U-M Counseling and Psychological Services

Welcome to On-line Scheduling at CAPS!

CAPS is launching a pilot program to test on-line scheduling for an initial consultation appointment with
a CAPS counselor at our Central Office (see below for information on scheduling with an Embedded
counselor.)

During the initial phase of this pilot program, CAPS is partnering with LS&A who is generously providing
us the use of their web scheduling application as well as technological support. Please be assured that that this is a confidential process and no one outside of CAPS has access to your personal information including your appointment schedule. Your participation in this process will help us to better understand the online scheduling
experience as we work to fully develop the CAPS online scheduling process for a Fall 2020
implementation.

To schedule an initial consultation using the online scheduling system there are three steps –

  1. You will request an available appointment through the on-line scheduling portal.
  2. You will receive a notification email with a confidential link for completing on-line forms. These forms help us to gather critical information to better understand that nature of your concerns, so the counselor is prepared to meet with you. The initial consultation cannot be scheduled unless you complete the forms.
  3. You will receive a confirmation email once the forms are reviewed and the appointment is scheduled.
    *Please be aware that the review process may take up to 24 hours. Appointment requests and forms are reviewed weekdays in the morning and in the late afternoon. Requests received during the weekend or any time CAPS is closed will be reviewed on the next business day.

To request an initial consultation with a CAPS counselor using the online scheduling system click the button below.

CAPS Online Scheduling

If you don’t want to schedule using the online system you can email our virtual front desk at caps-
uofm@umich.edu to request an initial consultation and for all other appointment requests or service
needs. (Please be aware that email is only monitored weekdays from 8 am to 5 pm, excluding holidays
or breaks.)

If you are seeking an appointment with an embedded counselor in your school or college, you need to
email that counselor directly. Click HERE for a list of embedded counselors and their contact information.

Due to the COVID-19 global pandemic, CAPS services are provided by tele-counseling (i.e., secure
services via the phone or computer). If you have an urgent matter when CAPS is closed, please call 734-
764-8312 to connect with CAPS After Hours. For mental health emergencies in Ann Arbor/Ypsilanti, call
Psychiatric Emergency Services at 734-936-5900. IF THIS IS AN EMERGENCY OR YOU ARE CONCERNED ABOUT YOUR SAFETY THEN CALL 911.

For more information on Clinical Services during the COVID-19 Pandemic please click HERE.