U-M Counseling and Psychological Services

Who is eligible for counseling?

Currently enrolled U-M Ann Arbor students are eligible for services.

How much do services cost?

No additional fees are charged for our services.

Where is the office?

The main central campus office for Counseling and Psychological Services is temporarily located at 609 Tappan Street (between Ross School of Business and Lorch Hall) for the 2018-19 year.  CAPS also has Embedded counselors located in various Schools and Colleges.

Can faculty and staff go to CAPS?

No. The Faculty and Staff Counseling and Consultation Office (FASCCO) counselors are happy to help any faculty or staff members. Their number is 936.8660, and the office is located at 2076 Administrative Services Building (corner of Hoover and Green). 

Can I bring a friend or family member? What if they are not a student?

Friends can come in and talk to a therapist together. If you are an enrolled student, and your friend or family member is not, you can still meet with a therapist together.

Will my parents be notified?

If you are 18 years of age or older, your parents won’t be notified unless you sign a “Release of Information” form.  If you are under 18, please ask your counselor about the changes to confidentiality.

Will my sessions go on my official student record?

No, absolutely not.

Is this confidential?

When it comes to protecting your information, CAPS follows all professional standards, and state and federal laws. For more specific information, review our Confidentiality Information .

How do I make my Initial Consultation (first meeting at CAPS)?

You need to come to CAPS at 609 Tappan Street and complete the confidential intake information on our secure computers. Then we would set up a 30 minute, face-to-face Initial Consultation (IC) appointment with a counselor for you within 1-3 days.  This will be an opportunity for you to collaboratively discuss your concerns that brought you to seek services at CAPS and make decisions for the most effective next steps for treatment.
For more detailed information see Counseling Services or information about Appointments.

Why do I have to complete the computerized intake to schedule an appointment?

Completing the intake process prior your appointment allows your therapist time to become familiar with your situation, prepare for your Initial Consultation (IC), and possible First Counseling Appointment and make recommendations for the most effective treatment options for you.

Why do I have to come into CAPS to schedule an appointment?

Our computerized intake is on a secure server that is only accessible here at CAPS.

Can I request a certain therapist?

If you have a particular request, (e.g. for a specific therapist or for a specific clinical issue) please note this on the intake form. Although we cannot always fulfill your request, when asked we do try to honor this request. However, the wait time for the appointment may be longer in this case. See Meet our Staff page.

Whom will I see?

Unless you are being accommodated for a specific request, you will be scheduled with whichever therapist has the first available appointment that matches your schedule. The appointment could be with a Clinical Social Worker, Psychologist, Post Masters Social Work Fellow, or Post Doctoral Fellow, or a Graduate Student Intern (someone who's almost finished with a Ph.D. in Psychology or a Master's degree in Clinical Social Work).

How long will I have to wait for a first counseling appointment?

CAPS is committed to minimizing wait times for a First Counseling Appointment (after the Initial Consultation appointment) as much as possible. Sometimes, even with the number of first counseling appointments that are offered, the wait for a scheduled appointment can stretch longer than what we want depending on the number of students requesting services at any given time in the semester.

How long will the appointment take?

An Initial Consultation appointment is scheduled for 30 minutes.
All First Counseling Appointments and returning appointments are scheduled for 45 minutes (they always start quarter after the hour and end on the hour).
First time psychiatric appointments are 90 minutes and follow up psychiatric appointments take about 30 minutes. Psychiatric appointments start on the hour or half-hour.

How many times can I see the counselor?

Since every situation is different we do not have a set number of times a student can be seen by one of our therapists. However, CAPS treatment philosophy is based on a brief treatment model. 

What if I feel that I am not a good match or I'm not comfortable with my counselor?

If you don't feel comfortable talking with that particular therapist and would like to schedule an appointment with a different therapist, let the receptionist know that you'd like to make a first counseling appointment with a different therapist.

Do you have crisis counseling?

Yes. If you are in an urgent situation or feel you cannot wait until the first available appointment, we have counselors on duty (COD) available during our office hours. This is on a first come-first served basis and you will need to complete the computerized intake process prior to meeting with a therapist.

What if I just need medication?

To participate in a medication evaluation with a member of our psychiatric team, you must be actively involved with clinical treatment with a counselor at CAPS.  Your counselor will then refer you to one of our psychiatric staff for an appointment. It is CAPS policy that clients who see one of our psychiatric staff for medication must also participate in therapy. See our First Counseling Appointment With our Psychiatry Staff for more information.
For more detailed information see Counseling Services or information about Appointments.