- What is the nature of the member’s concern?
- Is it a question about how to access support services?
- Do they need to vent?
- Does it seem like they need professional support?
- Is it an emergency situation?
- Don’t wait - refer them to CAPS (734.764.7312) or DPSS (734.763.1131)
- Are you comfortable giving direct support?
- If you are comfortable:
- Be an active listener: Take their concerns seriously.
- Example: If a member is struggling with a class/is stressed with classes, it is good to validate their concerns and listen. It is important to make sure they feel heard and seen.
- If you are not comfortable:
- You can refer them to the CAPS Clinical Services section and help them determine which resource is best suited to their needs.
- Example: If a member has been struggling with anxiety and doesn’t know what to do, you may not be able to help them directly, but you can still help connect them with someone who can.
- “Do you want me to just listen or do you want advice?”
- “I’m sorry you’re having a hard time.”
- “Is there anything I can do for you?”
- “You are not alone.”
- “I’m glad you told me.”
- “Let’s find the right resource for you.”
- It can be helpful to follow up with a member after they have confided in you. Using discretion is recommended as it is important to make sure the member feels comfortable.
- This can be done with a follow up email/text or by privately talking with them when other group members are not present.
- Maintaining confidentiality is important when responding to a member’s concern. Everything that is disclosed within the conversation, including the identity of the individual, should be kept private.
- If you feel that your member is not in a safe situation and you have already attempted to talk to them, do not hesitate to reach out to a trusted professional — an advisor, sponsor, professor, etc.